Terms and Conditions

Terms & Conditions

Welcome to tdalal!

These terms and conditions outline the rules and regulations for the use of tdalal’s Website, located at www.tdalal.com.kw.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use tdalal if you do not agree to take all of the terms and conditions stated on this page. Our Terms and Conditions were created with the help of the Terms And Conditions Generator and the Free Terms & Conditions Generator.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. As a user of this Website (referred to as "you” or “your"), you acknowledge that your use of this Website for any reason, including any transactions you make ("use” or “using") is subject to our terms and conditions mentioned below, which without being limited, include other important hyper-linked sections like the Privacy Policy, Home Delivery Information, Returns are Easy etc. (collectively the “Terms”). In addition, you may find other useful information with our Help & Services section.

We strongly recommend that you:

- Read these Terms carefully before using www.tdalal.com.kw.
- Print a copy for future reference.
- Also read our Privacy Policy section regarding your Personal Information.

  1. General

We reserve the right to change these Terms and conditions at any time. Any such changes will be deemed to have taken effect when posted tdalal (see date at the top) and it is your responsibility to read the Terms on each occasion you use tdalal. By accessing tdalal, you agree to be bound by the Terms. If you do not agree with all or any of the Terms, your sole recourse is to discontinue your use of tdalal.

  1. Account and Registered User

2.1 In order to access certain functions of the Service, including the ability to order and purchase Products, you must register and create an account on, secured by a password (the “Account”). Any Account so created is personal and exclusive to you and is non-transferable to any third party.

2.2 If you register and create an Account, you are a “Registered User”. To be a Registered User, you must be 21 years of age and must provide true and accurate information (including your name, date of birth, e-mail address, credit/debit card details and other details) as requested during the Account creation process. Subject to applicable law, as a parent or guardian of a minor aged between 18 and 21, you may permit such minor to use your Account, on the basis that you remain fully liable for use of the Account and for any use of the Service by such minor through your Account. We may carry out further checks to verify your age with a registered credit reference (or similar) agency and, if we are unable to verify you are over 21 years, we may cancel your order.

2.3 By registering at and using tdalal, you warrant that the information provided by you in the course of the registration process is true and accurate and you undertake to ensure that such information is kept updated. You are responsible for maintaining the confidentiality of your Account and agree to accept responsibility for all activities that occur under your Account. In the event that you have any concerns regarding your Account or become aware of any misuse then you must inform us immediately (see Contact Us for more information and contact details).

  1. Order process

3.1 As a Registered User, you may order and purchase Products through the Service. If a payment is applicable to your order for a Product, you agree to pay the full amount for that Product as indicated during the order process, including shipping costs or other charges that may be applicable to such order. You may see our Payment and delivery terms below, for information on how to place an order. All orders that you place on tdalal will be subject to acceptance in accordance with these Terms.

3.2 After acceptance of your order, completion of the contract between you and us will take place on dispatch of the Products ordered to you if you have paid through your Card or at the delivery of Products at your address, however subject to our receiving full payment for the Products, unless we have notified you that we do not accept your order or you have cancelled it ( refer to Returns are Easy section for details).

3.4 We may not retain details of your order for you to subsequently access on tdalal. Therefore, we suggest that you print these Terms and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders, you may Contact Us by [email protected] or you may call us +965 96038133.

  1. Payment

4.1 We take payment from your credit or debit card (“Card”) at the time we receive your order for the relevant Products, after we have checked your Card details. Products are supplied subject to availability. In the event that we are unable to supply the Products, we will inform you as soon as possible and a full refund will be given where you have already paid for the Products.

4.2 To ensure that your Card is not being used without your consent, if you select Knet as your favored payment method we will direct you to the Knet payment gateway where you will be asked to enter your Card details (e.g. card number, expiration date, & pin code). Alternatively, if you chose Visa/MasterCard as your preferred payment method you will be directed to the MasterCard Internet Gateway Service website (MiGS), where you will be required to enter your Card details (e.g. card number, expiration date & pin code). We may validate your name, address, and other Personal Information provided by you during the order process against appropriate third-party databases. By accepting the Terms, you consent to such checks being made. In performing these checks, Personal Information provided by you may be disclosed to a registered Credit Reference Agency (Knet or MiGS), which may keep a record of that information. You may note that this is done only to confirm your identity and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the applicable law.

4.3 Responsibility to verify the Customer and Customer’s Card Information, and to rightfully authorize the transaction deducting payments from the card lies with the respective payment gateway and /or the issuer bank of the card being used. tidalal is not liable for any losses or damages occurring out of fraudulent transactions happening due to attacks or breaches on any payment gateway, attacks or breaches on issuer banks, or due to Customer’s Card details, PIN verification details, password verification details or any other details authorizing purchase on the payment gateway being acquired by persons of malicious intent or persons who may not be the rightful owners of the card.

4.4 The price you pay for the Products ordered is the price displayed on tdalal at the time we receive your order, subject to the following exceptions. While we try to ensure that all prices of the Products on tdalal are mentioned accurately, it is possible that errors may occur. If we discover an error in the price of Products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling such order. If we are unable to contact you, we will treat the order as cancelled. If you cancel and have already paid for the Products, you will receive a full refund.

4.5 Payment can be made by any method specified on the tdalal website. For information about secure online ordering, see Security.

4.6 Risk of loss or damage and Title to any Products you order tdalal shall pass to you on delivery of the Products at the address provided with your confirmed order or on the date of first attempted delivery by us, however subject to us having received full payment for the Products.

4.7 All prices are shown in Kuwaiti Dinar (KD) and include taxes (if applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise (see Home Delivery Information and Delivery & Installation for further details including delivery charges).

  1. Intellectual Property

5.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of tdalal shall remain at all times vested in us or our licensors. You are permitted to use this material and/or content only as expressly authorized by our licensors or us.

5.2 All Product names, trade names, service names, tag lines, or logotype distinguished in form, text, or otherwise from surrounding text (e.g., all capital letters), (collectively, “Marks”) are trademarks owned by or licensed to tdalal, unless otherwise noted. The Marks on tdalal are variously protected by the laws of the State of Kuwait and other countries. Use of any of these Marks may not be made without the prior written consent of tdalal, except for the sole purpose of identifying the Products or Services originating from tdalal.

5.3 You acknowledge and agree that the material and content shown at tdalal is made available for your personal non-commercial use only and that you may download such material and content only for the purpose of using this Website. You further acknowledge that any other use of the material and content of tdalal is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

5.4 The Website may provide the opportunity for Registered Users to post reviews and other comments, questions, suggestions, or other information (“User Content”) on tdalal. You warrant that any such User Content submitted by you to tdalal is original (and does not infringe the copyright of others), and you hereby grant tdalal a perpetual, irrevocable, non-exclusive, royalty free license to use such User Content so submitted, without any further recourse to you, and you hereby waive all rights in such User Content. You agree that you will not post any content that is contrary to public moral or is defamatory, inflammatory, that infringes copyright, or that may otherwise breach common decency or be contrary to law.

5.5 tdalal has the right but not the obligation to monitor and edit or remove any activity or User Content, and takes no responsibility and assumes no liability for any User Content posted by you or content posted by any third party.

  1. Liability and Indemnity

6.1 tdalal does not warrant that the Website or any of the Services or Products available through it will be uninterrupted or free from errors. There may be delay, omissions, interruption, and/or inaccuracies in materials or Service available through www.tdalal.com.kw.

6.2 tdalal makes no representation or warranties about the accuracy, completeness, timeliness, reliability, or non-infringement of any content on the Website or Services available through it.

6.3 Although Tdalal takes reasonable steps to prevent the introduction of viruses, worms or other malicious code to tdalal, tdalal does not represent or warrant that the Website, or the Service or Products or materials that may be made available through tdalal are free from such destructive features. tdalal is not liable for any damages or harm attributable to such features or arising directly or indirectly from such features.

6.4 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you. If you use tdalal, you are responsible for maintaining the confidentiality of your Account and its password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your Account or password. tdalal is not intended for selling Products to children, but only to adults who can purchase with a Card or other permitted payment method. If you are under 21 years of age you can use tdalal only with the permission and involvement of your parent or guardian, subject to applicable law.

6.5 tdalal reserves the right to refuse Service, terminate Accounts, remove or edit content, or cancel orders anytime at their sole discretion.

  1. Miscellaneous Provisions

7.1 Your use of the Website and the contract between you and tdalal shall be governed by the law of Kuwait, without regard to the conflict of law rules and any dispute between you and tdalal will be resolved exclusively in the courts of Kuwait.

7.2 We have selected the Products on the basis that they will be used for personal use only. If you are planning to use them for business purposes you are advised to make sure that you are covered by a proper insurance plan. Where you decide to use the Products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the Products shall be limited to the replacement value of the Product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of Products for business purposes, nor do we accept liability for loss of use of the Product, nor any loss over and above the cost of the Products in the event of a claim for breach of warranty or condition.

7.3 tdalal shall be under no liability for any delay or failure to deliver Products or otherwise perform any obligation as specified in these Terms if the same is wholly or partly caused by events of Force Majeure and/or caused, whether directly or indirectly, by circumstances beyond its reasonable control. For the avoidance of any doubt, Force Majeure events shall, without being limited, mean and include events of war, riots, civil war, rebellion, earthquake, cyclones, flood or any other natural physical disaster and/or acts of God.

7.4 Any links or references to other Internet sites (“hyperlinks”) contained on tdalal are provided by tdalal merely as a convenience to users of tdalal, and tdalal is not responsible for the content or operation of any such linked Internet sites. Any hyperlinks to such linked Internet sites should no way be construed as an endorsement, representation or promotion by tdalal as to the content, representation, accuracy, products or services found or otherwise described in such linked Internet sites. Use of those linked Internet sites/hyperlinks is done at your own risk and cost.

7.5 You agree that you will not assign, transfer, or sub-contract any of your rights or obligations under these Terms or any related order for Products to any third party, unless agreed upon in writing by tdalal.

7.6 tdalal reserves the right to transfer, assign or sub-contract the benefit of the whole or part of any of its rights or obligations under these Terms or any related contract, to any third party.

7.7 If any part of these Terms is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other Terms shall not be affected.

7.8 These Terms do not create or confer any rights or benefits enforceable by any person that is not a party, except a person who is a permitted successor or assignee, named as such under Section 8.5 or 8.6.

7.9 These Terms including the documents or other sources referred to in these Terms supersede all prior representations, understandings and agreements between you and tdalal relating to the use of tdalal (including the use of Services and/or order of Products) and sets forth the entire agreement and understanding between you and tdalal for your use of tdalal.

  1. Delivery Address

Products ordered from tdalal can be delivered only in Kuwait. We currently cannot deliver to any other location. All goods must be signed for by an adult aged 21 years or over, on delivery. You must ensure that you give the correct delivery address when printing the invoice that will enable prompt and timely delivery to you and other customers.

Therefore, do ensure that you provide the following information:

- Governorate
- Block number
- Street number
- Building Number
- Contact person
- Contact person Number

  1. Change in Delivery Address

If there is a change in the delivery address after your invoice has been made, we cannot accept a direct phone instruction due to security reasons, you may contact our Customer Service Centre.

  1. Contact Us

If you have any comments or queries in connection with our Terms and/or Privacy Policy, you can Contact us through [email protected] or call +965 96038133.